Last Updated: 4th November 2025
1. Introduction
Noraya Furniture Limited respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal
information and your rights under the Data Protection Act, 2019 (Kenya).
2. Scope
This policy applies to all personal data processed by Noraya Furniture Limited in connection with
our business operations, including through our website, in-store visits, phone or email
communication, and partnerships with other businesses or retailers.
3. Data Controller
Noraya Furniture Limited acts as the data controller responsible for determining how and why
personal data is collected and processed.
4. Personal Data We Collect
We may collect information including your name, contact details, address, payment information,
transaction history, delivery instructions, and marketing preferences. For retailers or partners, we
may collect business name, contact person, business address, and tax information. When you visit
our website, we may also collect IP addresses, browser data, and cookies.
5. How We Use Your Data
We use your data to process and deliver orders, manage transactions, communicate updates,
coordinate logistics, and provide customer support. We may also process your data for marketing
(with consent), partnership management, and compliance with legal and tax obligations.
6. Legal Basis and Data Protection Principles
Noraya Furniture Limited processes personal data under lawful bases such as consent, contract
fulfilment, legitimate interest, and legal obligation. In compliance with the Data Protection Act, 2019,
we adhere to principles of lawfulness, fairness, transparency, data minimisation, accuracy, integrity,
and confidentiality.
7. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance functionality and improve your
browsing experience. Cookies help us analyse web traffic and tailor our online experience. You can
manage cookie preferences through your browser settings.
8. Data Sharing and Transfers
We may share your data with trusted service providers such as logistics partners, payment
processors, IT service providers, and legal authorities as required by law. Any transfer of data
outside Kenya will be safeguarded under the provisions of Sections 40–46 of the Data Protection
Act, 2019.
9. Your Rights
Under Kenyan law, you have the right to: access your data, request correction or deletion, object to
processing, withdraw consent, restrict or transfer data, and lodge a complaint with the Office of the
Data Protection Commissioner. To exercise these rights, please contact us via email.
10. Marketing Communications
We will only send you marketing communications with your consent. You can opt out at any time by
using the unsubscribe link or contacting us directly at info@norayafurniture.com.
11. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes it was collected for,
including legal, accounting, or reporting requirements. Once data is no longer needed, it is securely
deleted or anonymised.
12. Security and Data Breach Notification
We implement technical and organisational measures to protect your data from unauthorised
access, alteration, or loss. In the event of a data breach likely to result in high risk, we will notify you
and the Office of the Data Protection Commissioner within 72 hours as required by law.
13. Children’s Data
Noraya Furniture does not knowingly collect or store personal data from individuals under 18 years
of age without parental or guardian consent.
14. Policy Updates
We may periodically review and update this Privacy Policy to reflect legal, operational, or
technological changes. The updated version will be posted on our website and will indicate the date
of the latest revision.Contact Us
For any questions or concerns about this Privacy Policy or your personal data, please reach us at:
Noraya Furniture Limited
Krish Plaza, 2nd Floor, Links Road, Mombasa, Kenya
Tel: 0117 444 222
Email: info@norayafurniture.com
